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Frequently Asked Questions

WHO ARE WE?

Henoz is a client focused service provider company offering high quality off-shore technical resources to small to medium sized businesses in North America and UK. We are based in Pakistan with offices in Canada and Pakistan having experience of over 10 years working on medium to large projects and providing resources to organizations all around the world.

We guarantee a high level of customer satisfaction and provide 24/7 support to our clients.

Our business model is very simple and allows cost and time saving for our customers.

We can offer our clients dedicated individual resources, dedicated teams or also an option to hire our team for their projects.

Our model is entirely different from freelancing companies. Our staff works from a physical location and they are entirely dedicated to your work. Teams are co-located in a well-equipped office and are supervised by our managers.

We have experience of over 10 years working on medium to large projects and providing resources to organizations all around the world.

SERVICES

Henoz offers three business models:

  • Hire Dedicated Resources
  • Hire Dedicated Teams
  • Engage Us for Your Projects

With the Dedicated Employee model, a client can hire their very own dedicated, full-time staff who work exclusively for them.
Team Model was created to help clients work with mixed skills and more than one resource and build their own virtual team of any size co-located in one physical office. These teams works in close coordination with their existing teams.
Engage us for your projects would help employees if they do not want to hire resources but would like to leverage our experienced teams to deliver an end to end solution to meet their unique business requirements. Choose the model that suits your needs the most and let us help you take your business to the next level.

We make it as easy as possible for you, offering the following services to you:

  • A fully-equipped, fully-staffed office in Lahore, Pakistan from where resources and teams will work exclusively for you.
  • Complete hiring for your resources and teams. You can choose to be involved in the hiring process or leave it our HR experts.
  • We will take care of everything for you like HR, payroll, hardware and software, legal issues, IT support and issues resolution
  • Providing all the necessary infrastructure, hardware and software as well as collaboration tools to your employee for efficient remote functioning.

To Hire Dedicated Resources:

Provide us with a detailed job description that also includes qualification, years of experience, domain expertise, skill set, shift timings and any other specific requirements.
You can chose to be involved in the hiring process and our HR department will submit suitable resumes, you will interview short listed candidates and chose a suitable candidate.
Or you can chose to rely on our HR experts to hire a most suitable resource for you.

For Hiring Dedicated Team

Provide us with your requirements which will include: team size, project/work details and skills requirements for your team.
You can chose to be involved in the hiring process and our HR department will submit suitable resumes, you will interview short listed candidates and chose a suitable candidate.
Or you can chose to rely on our HR experts to hire a most suitable resource for you.

Engage US for Your Projects:

Provide us with your requirements, we will complete a high level analysis and provide you a quote to start the engagement.

Absolutely!
That’s what makes us so unique. When you partner with us, you do not have to fit into a cookie cutter model, we work with you to best fit your business model and unique requirements.
Our experienced and efficient teams ensure we find the most suitable resources and teams for you. We are located in Lahore which provides us access to the best resources and we can handpick the best professionals in any domain including rare and niche skills.

No. Henoz.com’s Finance and Accounts department takes care of all financial issues pertaining to the employee, while overall Henoz.com takes care of all other non-work related issues.

Yes. You can hire a team of mixed skills.

You can mix and match skills within the same team as well as across different teams.

Same team - For example, within the Internet Marketing team, you can hire an SEO expert for 4 hours, and a PPC expert for another 4 hours.

Across different teams – You can mix and match skills across different teams. For example, you can hire a PHP developer for 3 hours, an SMO expert for 3 hours and a Content Writer for 3 hours (but, of course, this would be pro-rated to include the cost of the extra hour).

SKILLS/DOMAIN

Henoz.com can provide you with dedicated resources or teams in any skill or domain, including niche and rare skills.
Please visit our Services page to learn about the domains we offer Services


Henoz has been working with small to medium sized organizations for the last 10 years and has contributed to a lot of success stories coming from these businesses. We strive to provide you excellent resources and handle your projects with great deal of enthusiasm and hard work never compromising on less than THE BEST. There is no short of talent in Pakistan and we have access to pool of thousands of people who have proven their skills in today’s competitive market.

Yes, one of the priority while hiring best suitable resources is to hire staff who have excellent spoken and written language skills and good American or British accent. Some of these resources have a lot of experience working with international companies and also are well trained.

HIRING

As per Pakistani laws, the staff would be legally employed by Henoz but they will work exclusively for your organization and supervised by Henoz managers in Pakistan.

Yes, you can. There is no limit to the number of employees you can hire.

Yes, you can hire as many resources for your organization as you need. They could be individual resources working in different domains or teams working together, co-located in your offshore office in Pakistan and managed by our managers.

You would need to complete the following before your hired staff starts working for you:

  • Sign the hiring contract with Henoz
  • Complete payment for one time startup cost for your staff
  • Complete payment for the first month’s salary
  • Complete payment for the notice period salary (30 days)

Our hiring process is very efficient and quick. For individual resources, hiring time may vary from one week to 1 Month depending on skills required. Hiring teams may take 15 days to one month time period.
Completing the following might take another week before your staff can start working for you.

  • Sign the hiring contract with Henoz
  • Complete payment for one time startup cost for your staff
  • Complete payment for the first month’s salary
  • Complete payment for the notice period salary (30 days)

TERMINATION

You can terminate services of any staff members by giving 30 days’ notice.

Whenever we enter in a contract with our clients, we strive to fulfil your requirements and meet expectations to the best of your satisfaction level. Due to afore mentioned reason, we have never terminated a contract with any of our client.
However, either party, Henoz or the client can terminate the contract at any time by giving a 30 days’ notice to the other party.

INFRASTRUCTURE

We have a large setup to accommodate teams of any size. Our infrastructure is flexible enough to accommodate any team size, set up and model. Your teams sit together in the same area of our offices which enables them to collaborate effectively. We have multiple office locations throughout Lahore and due to our relationships and existing contracts, we have capability to increase our office space fairly quickly.

At Henoz, we ensure to maintain international standards and provide latest hardware and software to every staff member enabling them to work effectively and efficiently.

Standard Hardware Package includes:
  • Powerful PCs and laptops (Dell or HP)
  • Dual TFT monitors
  • Fax machine, printer, and scanner
  • Skype Web cam
  • Headphones

Standard Software Package includes:

  • Windows OS and other commonly used office software.
  • We do charge the license fee for specific requirements of the client like Microsoft Office, SQL Server, Database Server and Dot Net Server.
  • All this is included in one time set up fee for your staff.

COST, BILLING AND PAYMENT

Henoz is a pre-paid service, which means payment for each month is completed at the beginning of the month. Costs include the following:

  • One time set up cost per individual hired
  • Complete payment for the notice period salary (30 days)
  • Monthly Payment at the beginning of each month
  • Monthly payment at the beginning of every month

Notice period payment is required upfront when staff is hired because legally Henoz is liable to pay 30 days salary to the staff in the event of any termination of services for any of the staff members.

Billing cycle is monthly so we invoice you on the first business day of every month. Henoz requires payment for monthly invoices to be completed within first week of every month.

We accept payments though following:

  • Wire Transfer (Preferred)
  • Our Payment Gateway (Paypal, Credit Card)
  • Credit Card (Visa or Master Card)

WORKING WITH THE VIRTUAL EMPLOYEE

Henoz will be equip your staff with the latest collaboration tools. You can choose to communicate with them via telephone (local number of your country), email, instant messengers, video conferencing, skype or any other agreed upon channels.

You are most welcome to visit your staff at any time. Just inform our HR managers about your visit schedule and we will be happy to have you visit the office which is basically an extension to your local office.

You can pick shifts for your staff from options below:

  • Your shift hours (9:00 am to 5:00 pm your time zone)
  • Overlapping shift hours
  • Pakistani shift hours (9:00 am to 5:00 pm)

DATA SECURITY

We take confidentiality and data security for our clients very seriously and have processes and policies in place to protect your data. Some of them are as follows but are certainly not limited to these:

  • Your data can be stored on your servers. Only authorized staff will have access to this data and they will not save any information on their computers
  • Your data can be saved on Henoz’s servers. Only authorized staff will have access to this data and they will not save any information on their computers
  • CD-ROM drives, USB ports, etc., can all be disabled from your staff’s PC and so any data cannot be duplicated or taken outside our offices.
  • Software can be installed on your staff’s PC that monitors what they do and prevents them from taking certain actions, e.g. emailing data etc.

In addition to the measures mentioned in answer to the question above, every staff member signs a Non-Disclosure Agreement (NDA) as part of their hiring contract.

Our Clients & Brands


Over 500 happy clients

honda client
just dance client
black eyed pers client
baby br client
pixily client
your shape client
ubi soft client
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